MOCA LOGAN SQUARE SOFTWARE
MOCA LOGAN SQUARE PLUS

For candidates interested in the digital customer experience track, experience working in a call center or providing video consultations a plus.

Strong attention to detail and a team-player mentality.

MOCA LOGAN SQUARE SOFTWARE

Knowledge of basic computer skills, Point of Sale software and cash management a plus.Retail experience preferred, c annabis retail experience a plus.High school diploma or general education degree (GED) Associate’s or Bachelor’s degree preferred.Other duties as assigned by the Management Team.Report any observed inconsistencies or hazards to management.Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by management.Inform community members o f our business and upcoming events or product availability as directed by management.Verif y proper paperwork, documentation and ID for customers.Strive to achieve team and individual performance goals.Correct cash handling, customer cart management and ringing.Accurately use and maintain the Point of Sale (POS) system in person and over the phone.Respond to customer inquiries in store, online, and over the phone.Greet customers warmly and facilitate new customer enrollment.Continuously develop product knowledge to offer customers the most up-to-date information and advice.Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.Complete store opening and closing checklists.Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up.Ensure the sales floor is properly stocked, displays and menus are up-to-date and accurate and the presence of the store is well maintained.Maintain a clean, organized, safe and inviting store environment.Become a cannabis product expert and guide customers through sales transactions while offering advice and knowledge as needed or requested.Sp ecialize and develop expertise in one or more of the following tracks: front-of-house ( sales ), back-of-house ( inventory ), digital customer experience (additional tracks may be added as needed).

Deliver best-in-class customer e xperience to all our guests while maintaining operational integrity and compliance throughout the facility.This position may be full-time or part-time and reports directly to the Assistant Manager on duty. Dispensary Associates must possess the ability to listen well and communicate effectively with various audiences, be upbeat and able to provide informed and accurate descriptions of our products, and operate with a high level of accuracy in a fast-paced environment. Dispensary Associates are responsible for guiding customers through their cannabis purchasing experience, making informed recommendations based on customer’s desired outcomes, POS transactions, processing payments, cash handling, order fulfillment, inventory receiving, and other aspects of daily operations. Dispensary Associates support the management team and store by performing day-to-day tasks and procedures while abiding by policies, SOPs and operational guidelines. The Dispensary As s ociate’s primary responsibility is to facilitate store operations to deliver best-in-class customer experience to our guests. The Dispensary Associate position is integral to Ascend’s cust omer experience and store operations. We aim to provide best in class service to our customers and community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics. We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to our success. Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields. As a team that is committed to our values, our people and our communities, we are looking for people who are inspired by our vision and looking to take roles with us as we expand nationally. We are committed to improving the quality of our patient’s lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution.

We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. Ascend is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio and New Jersey.

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